About Shabby Chic Personalised wedding gifts
we have enjoyed designing and creating individual gifts for friends and family for many years...using products that we source locally and lovingly create into that special unique gift. we have now decided to turn this into something a little bit more...
INSTRUCTION GUIDE TO PURCHASING THROUGH EBAY
IF YOU WISH TO PURCHASE ANY OF OUR ITEMS THROUGH EBAY PLEASE FOLLOW THIS LINK TO OUR EBAY SHOP
When on Ebay, please select any items that you wish to purchase by adding them to your shopping trolley. Please complete checkout by either paying through Pay-pal or selecting payment with cheque or postal order. When purchasing through Ebay, please send any personalisation details via the "contact seller" button when you purchase or add them in the "add note to seller" section at the checkout.****
Frequently Asked Questions
*HOW DO I SEND YOU THE PERSONALISATION DETAILS THAT I REQUIRE?*
When you purchase the item there is a text box section for you to enter any details or wording that you would like on your item.. please enter in here all of the text that you would like and where you would like it placed on your item. I.E in the hanging heart on the plaque or on the top of the box or the front face of the box near the clasp.
*CAN I CHOOSE ANY COLOUR?*
You can enter your colour choice in the text box with any personalisation details that you need to provide when you purchase your item. Please note that although there is a wide range of colour choices on all of our products, not all items are available in all colours in our range, so we would recommend that you contact us via email, prior to your purchase to check availability of your colour choice.
*I WANT TO PURCHASE ONE OF THE PLAQUES WITH EXTRA HANGING HEARTS.. CAN I DO THIS?*
Yes, extra hanging hearts are a cost option. There is a seperate listing for additionl hanging hearts, and you just need to purchase the quantity that you require.
*I WOULD LIKE TO USE A DIFFERENT POEM ON MY ITEM OTHER THAN THE ONE THAT IS PICTURED.. IS THIS POSSIBLE?*
Yes, you can have any wording you would like, providing we can fit it on of course! If you are unsure, please contact us with your requirements and we will advise as to whether this can be done.
*I WOULD LIKE TO BUY SEVERAL ITEMS.. DO YOU COMBINE POSTAGE COSTS?*
Yes, all postage will combine before the checkout.. if you spend over £50 then you will recieve FREE postage.
*HOW LONG WILL IT TAKE UNTIL MY PRODUCTS ARE DISPATCHED?*
Usualy our orders are all dispatched within 1 working day, and we aim to dispatch all orders within 24-48 hours from recieving payment. However, during busy periods this is not always possible and we always recommend for you to allow up to 10 working days for your items.
*I WOULD LIKE TO PURCHASE AN ITEM THAT IS PICTURED IN PINK, BUT I WOULD LIKE IT IN ANOTHER COLOUR.. IS THAT POSSIBLE?*
Yes, You can request your colour choice in the text box with any personalisation details that you need to provide, when you purchase your item. Please note that although there is a wide range of colour choices on all of our products, not all items are available in all colours in our range, so we would recommend that you contact us via email, prior to your purchase to check availability of your colour choice.
*WILL YOU POST OUTIDE OF THE U.K?*
Yes, please contact us prior to purchase for postal prices outside of the U.k
*I NEED MY ITEM QUICKLY, DO YOU OFFER A FAST-TRACK SERVICE?*
We can fast track some products and make you a priority order at an extra cost. Please contact us prior to purchasing for the cost of this service and to find out the availability and time scale.***
We have used the services of Leah Cairns poetry writing for many years now, giving us the opportunity to offer our customers a truly bespoke personal service. One in which we could not provide without Leah’s assistance.
Leah has driven a 70% lift in our sales for personalised goods, for all products on both of our websites and across all of our other e-commerce platforms. Leah’s service is essential to the survival of Shabby Chic Personalised L.T.D in an ever increasing, demanding marketplace.
Leah has a natural ability to understand a customers needs, identifying key points, and providing a service which is second to none.
When our customers take the time to personally thank us, and recount a positive experience, it speaks volumes, and this would not be possible without the professional services of Leah Cairns.